Terms & Conditions

* * * * * * SPECIAL NOTE * * * * * * Shipping charges are non-refundable. Customers are responsible for shipping charges associated with returning product to us unless the product was defective or received in error. * * * * * * * * * * * * * * * * * * * * Wrong size or not what you expected or if you are not satisfied with your purchase, please contact us via email immediately. Each return is dealt with on a case by case basis. NO RETURNS AFTER 30 DAYS of your original purchase date. All items must be in new condition with ORIGINAL PACKAGING and INVOICE. We cannot issue a credit or exchange for items that have been used and/or damaged (unless due to a manufacturing defect). We do not refund outgoing shipping or pay for return shipping. We recommend you insure your package. Damaged Items All items are inspected prior to shipment. We are not responsible for damage incurred in shipping. If your package is damaged in shipment, you must save all packing materials and contact the carrier (UPS at 1-800-PICKUPS or the US Postal Service) immediately. DO NOT RETURN THE PACKAGE TO US, but do contact us and let us know that there is a problem so that we may follow up with the carrier. Exchanges, Credits, and Returns You must Contact us by email at orders@dopedog.com prior to returning any item so that a Return Authorization Number can be issued. Please include your order number, name, phone number and items ordered in the email. Merchandise returned without a Return Authorization Number will be returned to sender. Once you have a Return Authorization Number, please return item in original packaging and condition. Please be sure to write the Return Authorization Number on the outside of the box and send the package postpaid and insured. Include a copy of your invoice, a copy of the RMA e-mail from K9 Solutions Center, as well as a note explaining the reason for the return. We reserve the right to charge a 25% restocking fee if purchase is returned without original packaging and not in original condition. Please allow up to 14 days for processing of returns. Books and Videos Books and videos can only be exchanged for the same title, and if they are unopened. No refunds. Refunds We'll send a copy your refund by mail or e-mail once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return.